Privacy Policy
Last Updated: 10 September 2026
At Best Bite Cakes, we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we may collect, why we collect it and how we use and protect it when you visit or use our website.
1. Information We May Collect
Depending on how you use our website, we may collect information such as:
- Name
- Email address
- Telephone number
- Delivery address
- Billing information
- Order details
- Cake preferences and enquiry details
- Information you provide through contact or enquiry forms
- Communications you send to us
We may also collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- General website usage information
2. How We Use Your Information
We may use your personal information to:
- Process and manage orders
- Respond to enquiries
- Contact you about your order
- Arrange cake collection or delivery
- Provide customer support
- Respond to custom cake requests
- Process payments through relevant payment providers
- Improve our website and services
- Maintain website security
- Comply with legal and regulatory obligations
We will only use your personal information where we have a lawful basis to do so.
3. Contact and Enquiry Forms
If you submit an enquiry through our website, the information you provide may be used to respond to your request.
For example, a custom cake enquiry may require your name, contact details, requested date, cake requirements and message.
We will use this information for the purpose of handling your enquiry and providing the requested service.
4. Orders and Payments
When you place an order, we may need to collect information required to process and fulfil that order.
Where payments are processed through a third-party payment provider, your payment information may be processed directly by that provider according to its own privacy policy and security practices.
We do not intend to store full payment card details on our website unless specifically required and lawfully supported by the payment service being used.
5. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Make the website function correctly
- Remember certain preferences
- Understand how visitors use the website
- Improve website performance
- Support analytics or other website functionality
You can control or disable cookies through your browser settings, although doing so may affect some website functionality.
6. Google Services and Third-Party Services
Our website may use third-party services such as Google Maps, Google Reviews, analytics tools, payment providers, social media services or other external platforms.
These services may process information according to their own privacy policies.
Where third-party services use cookies or similar technologies, their processing may be subject to their own terms and privacy policies.
7. Google Reviews
If Google Reviews are displayed on our website, the review content may be provided through Google or a third-party review widget.
Information displayed through such services may be subject to Google’s own privacy practices and terms.
8. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted service providers where necessary to operate our business, such as:
- Payment providers
- Website hosting providers
- Delivery providers
- Website maintenance/service providers
- Email communication providers
- Analytics or technology providers
We only share information where there is a legitimate business or legal reason to do so.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records and meeting legal or accounting requirements.
The exact retention period may depend on the type of information and the reason we hold it.
10. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no method of storing or transmitting information online is completely secure.
11. Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information where applicable.
- Request restriction of processing in certain circumstances.
- Object to certain types of processing.
- Request a copy of certain personal information.
If you would like to exercise a privacy right, please contact us.
12. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and other external services.
We are not responsible for the privacy practices or content of those websites.
We recommend reviewing the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
15. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Best Bite Cakes using the contact details provided on our website.