Terms & Conditions
Last Updated: 10 September 2026
Welcome to Best Bite Cakes. These Terms & Conditions apply to your use of our website and to orders, enquiries and purchases made through our website.
By using this website or placing an order with us, you agree to these Terms & Conditions.
1. About Us
Best Bite Cakes provides cakes and related bakery products for birthdays, celebrations and other occasions.
Our website provides information about our products, prices, availability and ordering options.
If you have any questions about an order, please contact us using the details provided on our website.
2. Products and Product Images
We make every effort to ensure that product descriptions, photographs and prices displayed on our website are accurate.
However:
- Cake colours may vary slightly from photographs depending on lighting and screen settings.
- Decorations, designs and availability may vary.
- Some cakes may be handmade and therefore minor differences in appearance may occur.
- Where a specific decoration or ingredient is unavailable, we may make a reasonable alternative while maintaining the overall design and quality of the cake.
Product images are for illustration purposes and may not always represent the exact cake supplied.
3. Orders
An order is only considered confirmed once we have received the required information and payment/deposit, where applicable, and have confirmed the order with you.
We reserve the right to refuse or cancel an order where:
- The requested product is unavailable.
- We are unable to fulfil the requested date or delivery requirements.
- Incorrect or incomplete information has been provided.
- There is a technical or pricing error on the website.
If we cancel an order after payment has been received, we will discuss the appropriate refund with you.
4. Custom Cake Orders
For custom cakes, customers should provide accurate information regarding:
- Date required
- Cake size
- Flavour
- Design
- Personalisation
- Collection or delivery requirements
Customers are responsible for checking the spelling of names, dates and personalised messages before confirming an order.
Once a custom cake has entered production, changes may not always be possible.
5. Prices and Payment
All prices displayed on the website are in GBP (£) unless otherwise stated.
Prices may change without prior notice, but confirmed orders will be honoured at the agreed price.
Where a deposit or full payment is required, the order may not be confirmed until the required payment has been received.
6. Collection
If you choose to collect your cake, you are responsible for collecting it at the agreed date and time.
Please transport cakes carefully and keep them level during transportation.
Once a cake has been collected, Best Bite Cakes cannot be responsible for damage caused by incorrect handling or transportation.
7. Delivery
Where delivery is available, customers must provide an accurate delivery address and contact number.
Delivery times may be affected by:
- Traffic
- Weather
- Road closures
- Unexpected delays
- Incorrect or incomplete address information
We will make reasonable efforts to deliver within the agreed timeframe.
8. Allergies and Dietary Requirements
Please inform us about any allergies or dietary requirements before placing an order.
Our cakes may contain or come into contact with allergens including, but not limited to:
- Milk
- Eggs
- Wheat/gluten
- Nuts
- Peanuts
- Soya
Because products may be prepared in an environment where allergens are present, we cannot guarantee that any product is completely free from traces of allergens.
Customers with severe allergies should contact us before ordering so that we can discuss their requirements.
9. Cancellations and Refunds
Cancellation and refund eligibility may depend on the type of order and how close the cancellation is to the collection or delivery date.
Because cakes, particularly personalised and custom-made cakes, may be prepared specifically for an individual customer, cancellation rights may differ from those applying to standard non-personalised goods.
Please contact us as soon as possible if you need to cancel or amend an order.
10. Problems With Your Order
If there is a problem with your cake, please contact us as soon as reasonably possible after collection or delivery.
Where appropriate, please provide photographs of the cake and explain the issue so that we can investigate and respond.
Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.
11. Website Accuracy
We make reasonable efforts to keep the information on this website accurate and up to date.
However, we do not guarantee that:
- The website will always be available.
- All information will always be error-free.
- Product availability will always be accurate in real time.
We may update, change or remove website content without prior notice.
12. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, photographs and other materials, belongs to Best Bite Cakes or is used with permission.
You must not copy, reproduce, modify or commercially use our website content without prior written permission.
13. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
14. Website Security
We take reasonable steps to maintain the security of our website. However, no website or online transmission can be guaranteed to be completely secure.
Customers should avoid sending sensitive payment information through unsecured communication channels.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page with the relevant “Last Updated” date.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any disputes will be subject to the applicable courts and laws of England and Wales.
17. Contact Us
If you have questions about these Terms & Conditions, an order or any of our products, please contact Best Bite Cakes through the contact details provided on our website.